POLICIES AND RETURNS
PLEASE READ THE FOLLOWING BEFORE ORDERING
REFUND // RETURN
If you change your mind about the products you have purchased from us, we can refund the purchase price. All products can be returned, except for made to order hand knitted styles and knitwear patterns.The items need to be returned in following conditions:
Item(s) must be returned within 14 days of purchase, together with a proof of purchase.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
You are responsible for any costs associated with returning the item to us.
RECEIVED SOMETHING FAULTY?
If something is faulty or incorrectly described or different from the sample shown, we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
//PLEASE CONTACT firstname.lastname@example.org BEFORE RETURNING A PRODUCT
ALL PRODUCTS MUST BE RETURNED TO THE FOLLOWING ADDRESS
All prices in the www.thelmasteimann.com shop are inclusive with 25% danish VAT.
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